We are committed to the privacy of individuals and meet the requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) in how we collect, use or disclose personal information.
While we'll always do our best to answer your privacy questions, you can get lots of free privacy information from the Office of the Australian Information Commissioner www.oaic.gov.au
If we collect personal information during an application, recruitment or other assessment process and you then become our employee, some or all of the handling of your personal information might no longer be subject to the Privacy Act. We will always treat our employee's personal information appropriately.
As recruiters, we get a lot of resumes and information sent to us. Unfortunately, sometimes this means we may decline to collect unsolicited personal information from individuals. In that case, we won't hold onto that information.
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of our services, we may collect your personal information. Generally, the kinds of personal information we collect include:
We have listed all of the information we usually collect and hold, but we might also maintain other personal information provided by you.
Generally, we will collect personal information when you complete an application form or submit your resume, attend an interview, or otherwise provide us with personal information in person or via telephone, email or other means, whether at our request or your initiative.
Personal information may also be collected from a source other than you when:
We might collect your personal information from other sources such as an information services provider, your employer or ex-employer or a publicly maintained record, including public records via social media platforms like LinkedIn and Facebook. Generally, we only collect your personal information from other sources if it is unreasonable or impracticable to collect your personal information from you.
Lucida collects, holds, uses and discloses your personal information to provide you with recruitment or work placement services, or other services through a Site. We handle and disclose your personal information to facilitate, or in connection with:
We may also collect, hold, use or disclose your personal information for:
Where your personal information is used or disclosed, we take steps reasonable to ensure it is relevant to the purpose for which it is to be used or disclosed.
You are under no obligation to provide your personal information to us. However, we may not be able to offer services to you without certain information from you or where you provide inaccurate or incomplete information.
This disclosure is always on a confidential basis, or as required by law.
If you are a client of Lucida, we collect information that is reasonably necessary for us to provide the best recruitment solutions for you and your business needs. The main types of information we collect about our clients include:
We collect information about you are when:
We collect, hold, use and disclose your personal information to provide you with recruitment or work placement services.
The type of information that we typically collect and hold about referees is information about the suitability of a candidate for particular jobs or particular types of work. It might include:
We may collect certain information when you visit our websites, mobile sites, applications and social media pages (Sites). For example, our servers receive and record information about your computer, device and browser, including potentially your IP address, browser type, and other software or hardware information.
If you subscribe to a Site, fill in an online registration form or send us an email via the email link on a Site, we may collect your name, contact details and other personal information to enable us to provide information per your preferences.
If you use a mobile or another device to access Sites, we may collect a unique device identifier assigned to that device, location data, or other transactional information from that device.
Any cookies we use are to remember your Site preferences. They may be used to collect and store information such as pages you have visited, content you have viewed, search queries you have run and viewed advertisements on the Site and other websites you have visited.
We will not disclose your personal information to an overseas recipient.
We may use and disclose your personal information to inform you of products and services via email, SMS, mail or other forms of communication, per the Spam Act and the Privacy Act. If you do not wish to receive such notifications, you can opt-out by contacting us via the contact details set out below or through the provided opt-out mechanism.
We understand the importance of your privacy and takes all reasonable steps to ensure the personal information we hold is protected against misuse, interference and loss and from unauthorised access, modification or disclosure. We retain personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.
We will destroy or de‑identify personal information where we no longer require it unless we are required or authorised by law to retain the information.
We take steps reasonable in the circumstances to ensure the personal information we hold is accurate, up‑to‑date, complete, relevant and not misleading. If at any time you would like to access or correct your personal information, or you would like more information on our approach to privacy, please contact Lucida via the contact details set out below.
We may be unable to provide access to personal information if access would impact the privacy rights of others. A good example is where a referee provides an opinion confidentially. We will grant access to the extent required or authorised by the law, and we will also take reasonable steps to correct personal information if it is necessary and appropriate.
To obtain access to your personal information:
Lucida will endeavour to respond to your request to access or correct your personal information within 30 days.
If Lucida refuses your request to access or correct your personal information, Lucida will provide you with written reasons for the refusal and details of complaint mechanisms. Lucida will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Lucida.
Please direct all privacy complaints to Lucida via the contact details below.
At all times, privacy complaints:
Lucida will commence an investigation into your complaint. We will inform you of the outcome once we complete the investigation. If you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.